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New Release

Bold Operations

Building The Foundation Of StrategicExcellence In Restaurants

From mixing drinks at family gatherings to reshaping the restaurant industry, my journey has been one of passion, resilience, and change. I’ve experienced it all—the highs, the lows, and the moments that reveal how profoundly we impact our greatest asset: our people.

Get your copy now
New Arrival

Latest Book Release

Bold Operations: Building The Foundation Of Strategic Excellence In Restaurants

From bartending at family parties to transforming the restaurant industry, my journey has been nothing short of revolutionary. I've seen it all— the good, the bad, and the downright dysfunctional ways we treat our most valuable asset: our people.

Now, as the founder of Benchmark Sixty Restaurant Services and an inductee into the Culinary Institute of America’s “Society of Fellows,” my mission has crystalized into this book. It’s not just about running a restaurant; it’s about revolutionizing it for the people who make it all happen.

Why does this book matter to you? Because it offers a new lens to view and solve persistent industry problems—turnover, mental health issues, and profitability—through a proven, people-first approach that I’ve honed over decades.

This book is a wealth of knowledge that every leader in the restaurant industry should read. It covers the pain points of turnover, mental health and profitability in restaurants and gives the reader very specific actionable items in each chapter. If you incorporate just one of the principals outlined in the book your restaurant will be even more successful.
Christin M.
Jim knows his stuff. This book perfectly blends profit strategies with operational know-how. I like how Jim is always focused on how decisions impact staff morale. The strategies in this book are like a cheatsheet for any restaurant owner or operator. Super helpful and insightful.
DSmit
Jim Taylor has that style of conveying information that makes big things feel easy. His experience comes right off the page and reassures you that you can be awesome and so can your business! He has some ideas that can set off the " we've never done that before" alarm. It's okay, he'll explain it. It's called Bold Operations for a reason. READ IT! it will help.
Noah's Aunt
Our restaurant was flourishing in the earlier years, but over the last couple we couldn’t seem to figure out how to get back on track. After reading this our sales have doubled, client engagement is through the roof, and we’re considering a second location.
William Gates
Great read with valuable insights into restaurant operational efficiencies. Its practical strategies on optimizing workflows, improving service, and maximizing profitability were particularly impactful. I gained actionable ideas that will help streamline operations and enhance customer satisfaction, making it a must-read for any restaurant operator.
Jim
Whether your new to the hospitality industry or have been doing it for years this is a must read. Everyday practices that can easily be put into place at all levels of management. Great perspectives on making your business more profitable.
Jamia K
It’s always helpful to have additional resources in this business. You can’t stop learning and absorbing. This book shares world experience and helpful tips for any operator. Give it to your leaders!
Adam H.
A great read for anyone in the hospitality industry, specifically if you are trying to understand how to build a foundation to not only succeed, but excel in customer service and operational efficiency!
Jared
Engaging, easy to read book with insightful content on strategies to improve the bottom line in the hospitality industry.
mikhaila henderson
Must buy for anyone in the restaurant industry
Frank M.
A much needed and timely book for all hospitality industry leaders. Highly recommend!
Michelle B
Great resource for any restaurant business owner. Highly recommend!!
Taylor Nicholson CE
Love the style of writing and perspective by the author, so relatable!
Chrissy C
So much valuable information! Must read!
Karen Waddington
A must read for operators in the restaurant industry
Matthew Davis
Jim does a really good job of making complex subjects (restaurant labour, item profitability and guest spend) easy to understand. I worked in the business for YEARS and I took a little tidbit to apply from each and every chapter. If you’re in upper or mid management in a restaurant or chain, I highly recommend.
Amazon Customer
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About the author

Entrepreneur | Thought Leader | Restaurateur

Over the last 20+ years, Jim has both helped to fuel the growth of a leading national restaurant brand, as well as consulted with hundreds of other restaurants to navigate the ever changing restaurant industry.
About This Book

Bold Operations: Building The Foundation Of Strategic Excellence In Restaurants

Print length

276 pages

Language

English

Publication date

September 30, 2024

Dimensions

6 x 0.63 x 9 inches

About the author

Jim Taylor

For more than 20 years, Jim has helped fuel the growth of a major national restaurant brand and consulted with hundreds of restaurants to navigate the industry’s constant evolution. As Founder and CEO of Benchmark Sixty Restaurant Services, Jim collaborates with small, medium, and large restaurant companies across North America and the UK. His focus on concepts like compartmentalized productivity and employee workload management has transformed the way leaders understand and improve their businesses.

Jim’s vision is people-centered: he believes the restaurant industry thrives when it prioritizes its workforce. Through strategic partnerships and a dedicated team of consultants, he works to make restaurants desirable places where people can build both first jobs and lifelong careers. He’s confident that a new path forward exists, one that reimagines the industry to better attract, retain, and support hospitality professionals.

Driven by the goals to “Think Differently, Protect People, and Change Restaurants,” Jim’s ultimate mission is clear: to help leaders view the business through a fresh lens, reduce financial pressures, and make “Retention the new cool 😎.”

Testimonials

What They Say

Top reviews from the United States See how Jim’s approach has inspired restaurant owners and teams across the industry.

Get Your Copy Now
This book is a wealth of knowledge that every leader in the restaurant industry should read. It covers the pain points of turnover, mental health and profitability in restaurants and gives the reader very specific actionable items in each chapter. If you incorporate just one of the principals outlined in the book your restaurant will be even more successful.
Christin M.
Jim knows his stuff. This book perfectly blends profit strategies with operational know-how. I like how Jim is always focused on how decisions impact staff morale. The strategies in this book are like a cheatsheet for any restaurant owner or operator. Super helpful and insightful.
DSmit
Jim Taylor has that style of conveying information that makes big things feel easy. His experience comes right off the page and reassures you that you can be awesome and so can your business! He has some ideas that can set off the " we've never done that before" alarm. It's okay, he'll explain it. It's called Bold Operations for a reason. READ IT! it will help.
Noah's Aunt
Our restaurant was flourishing in the earlier years, but over the last couple we couldn’t seem to figure out how to get back on track. After reading this our sales have doubled, client engagement is through the roof, and we’re considering a second location.
William Gates
Great read with valuable insights into restaurant operational efficiencies. Its practical strategies on optimizing workflows, improving service, and maximizing profitability were particularly impactful. I gained actionable ideas that will help streamline operations and enhance customer satisfaction, making it a must-read for any restaurant operator.
Jim
Whether your new to the hospitality industry or have been doing it for years this is a must read. Everyday practices that can easily be put into place at all levels of management. Great perspectives on making your business more profitable.
Jamia K
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